On June 17, 2025, Decluttr emailed customers that it was closing effective immediately sending shockwaves through its user base.
A Sudden Goodbye: What Happened and What It Means for Sellers:
The Decluttr shutdown came as a surprise to many, marking the end of one of the most widely used tech trade-in platforms in the US and the UK. People who had used it for years to sell their old gadgets were left with questions and confusion, unprocessed devices, and no clear answer from the company.
Decluttr had built its brand on a simple process for its customers: easy transactions, prepaid labels, and quick payments. But even with that reputation, things had been going wrong for a while. In this post, we'll discuss why Decluttr shut down, what signs indicated its failure, whether it'll return, and where you can now safely sell old tech without getting stuck in limbo.
Reasons Behind Decluttr’s Shutdown:
On June 17, 2025, Decluttr emailed customers that it was shutting down operations effective immediately, citing only vague “business reasons.” But for long-time users, the writing had been on the wall for months.
Decluttr was operated by musicMagpie, a UK-based company that also runs tech trade-in platforms in Europe. While the platform was once praised for its quick payouts and simple shipping process, things began to deteriorate in early 2024. Reviews across platforms like Trustpilot, Sitejabber, and BBB began to drop — falling from 4.5 stars in 2021 to under 2.0 stars by May 2025.
Customers increasingly reported delayed payouts, unexpected device re-grading, and non-responsive customer service. Popular Reddit threads documented unresolved support cases, and YouTube creators posted warning videos showing mismatches between devices advertised and what they received.
“I shipped them my iPad in very good condition. Two weeks later, I got a lowball offer with no explanation—and no way to get it back.”
— Former Decluttr User, via Reddit
Even Decluttr’s mobile app, once ranked in the top 100 in the shopping category, fell off the charts by mid-2025. The lack of transparency, unresolved tickets, and eroded trust made it impossible for the platform to recover. By the time the shutdown email arrived, many users had already started looking for alternatives.
User Complaints & Review Breakdown:
“They offered $90 for my PS4, then revised it down to $4 citing a ‘non‑functional’ issue…returns were poorly packaged.”
— Reddit user
“Shipped a tablet, they claimed it was a book, then demanded proof and serial number. Chat support wouldn’t escalate. No resolution.”
— Reddit user
Trustpilot reviews mention scams, misclassification of items, automatic refunds, and suspected fake five-star testimonials by Decluttr staff .
Is Decluttr Coming Back?
It doesn't appear that the Decluttr service will be restored anytime soon, if at all.
The company’s official website confirms that Decluttr has shut down, stating it is no longer accepting trade-ins or processing existing orders. The last post on their social media accounts was made on the day they announced the shutdown, and they haven't posted anything since then. The parent company has also not been in touch, and users report that support emails are now bouncing.
🚫 Decluttr: Service Status:
- 🔒 Website officially shut down – no new trade-ins accepted
- 📭 Support emails are bouncing back
- 📉 No social media updates since shutdown day
- 📵 Parent company silent on future plans
Conclusion: Decluttr is not coming back — it’s time to explore other trusted options to sell your old tech.
This silence makes it pretty clear: Decluttr isn’t planning a comeback, nor is it pivoting to a new model or rebranding. If you were hoping this was just a temporary pause or that they might be planning to relaunch their site, it’s time to move on and consider other, better options.
Best Alternatives to Decluttr:
You might be wondering what to do next now that Decluttr is closed down. You can still sell old tech on sites that are fast, reliable, and easy to use. This is especially true if you're looking for the best site to sell used phones or other electronics.
Here are two Decluttr alternatives that have gained popularity for being simple, responsive, and actually paying out on time.
📱 SellMyCellphone
The process is simple—find your device, get a quote, and ship with a prepaid label. Quotes are honored unless the condition differs significantly.
No re-evaluation gimmicks. Fast inspection, trusted service, and glowing customer feedback make this ideal for hassle-free selling.
🔁 Clickncell
Perfect for first-timers—quick quotes, user-friendly interface, and helpful support. You ship, they inspect, and you get paid—fast.
Minor wear is okay. Ideal for users switching from Decluttr or looking for an honest alternative.
The way SellMyCellphone handles the process after shipping is what sets it apart. There are no shady re-evaluations or last-minute deductions. They inspect your item quickly and adhere to the quote unless they find something significantly different. People who want to sell old tech without having to deal with complicated listings or negotiations will love it. Additionally, they have received raving reviews about their services, and customers seem to be happy using this company to sell their devices.
📱 Why Choose SellMyCellphone?
SellMyCellphone is ideal for users who want a transparent and fast selling process. You get an instant quote, a prepaid label, and peace of mind knowing the company won’t change its offer unless the item differs greatly from your description.
Customers consistently report fast inspections, fair treatment, and hassle-free payouts. If you’re tired of trade-in games, this platform delivers what it promises.
🔁 What Makes Clickncell a Smart Choice?
Clickncell is growing fast—and for good reason. It provides a welcoming, no-pressure experience for new sellers. Cosmetic flaws? No problem, as long as the device works well.
It’s a great Decluttr alternative for people who want support they can count on, straightforward steps, and zero surprises.
Clickncell is another platform that's gaining popularity, especially among individuals new to trading their devices online. The company is known for its clean, easy-to-use interface and responsive support. The steps are the same whether you're selling a new model or one that's a little older: get a quote, send the device, and receive payment after a quick inspection. The platform also doesn’t penalize minor cosmetic wear, as long as the device functions properly. For users wondering where to sell your phone online, especially if they’ve been burned before, Clickncell offers a more relaxed, trustworthy alternative. It's one of the best Decluttr alternatives people will ever find.
| Platform | Payout Speed | Accepted Devices | Key Features |
|---|---|---|---|
| SellMyCellphone | 1–2 business days after inspection | Phones, tablets, MacBooks, smartwatches, laptops | Doordash shipping, fast payout, excellent customer service |
| Clickncell | 1–2 business days after approval | Phones, tablets, smartwatches | Multiple payout options, free shipping, responsive customer support |
How to Sell Your Tech Online:
You don’t need to be tech-savvy to get cash for your old device. Here’s a quick 4-step breakdown of how to trade in electronics through sites like SellMyCellphone or Clickncell:
| Step 1 : Find out how much your device is worth |
|---|
| You can search for your device by model and condition on SellMyCellphone or Clickncell. There’s no need to create an account—just enter your device info and get an instant quote. |
| Step 2: Ship It for Free |
|---|
| Once you accept the offer, you'll receive a prepaid shipping label via email. Package your device securely, attach the label, and drop it off at your local post office or courier location. |
| Step 3: Wait for Inspection |
|---|
| The platform’s team will inspect your device to confirm it matches your description. This step is usually completed within 24–48 hours after delivery. |
| Step 4: Get Paid |
|---|
| Once your device passes inspection, payment is issued via PayPal, direct deposit, or check—typically within 72 hours. The entire process is fast and hassle-free, with no manual listings required. |
Better Than Decluttr: Sell Your Phone Fast: No Listings, No Drama, Just Cash
Some users may have been frustrated by the Decluttr shutdown, but there are still trusted alternatives for selling your used tech without the hassle of marketplaces or listings. At SellMyCellphone, we make it easy to sell your iPhone, Samsung Galaxy, or Google Pixel with just a few clicks.
Unlike typical resellers, we offer a Doordash-style pickup option in select areas—so you don’t even have to leave your house. Just schedule a pickup, hand over your phone, and get paid fast.
💡 Pro Tip: Always factory reset your phone before shipping and remove your iCloud or Google account. This helps avoid delays and speeds up your payment.
Read: The Ultimate Guide to Trading In Your Phone Safely – Step-by-Step Tips